Terms and conditions

These terms apply when Spotlight Security UK Ltd supplies or installs a security system. They do not affect your statutory rights.

Quotations

A quotation follows a free site survey and is valid for 30 days. It is fixed for the work described in it. If something is found during installation that materially changes the work, we will stop and agree the change with you before continuing.

Your cancellation rights

Where an order is agreed away from our premises, for example at your home after a survey, the Consumer Contracts Regulations 2013 give you 14 days to cancel without giving a reason. If you ask us to begin work inside that period and then cancel, we may charge for what has already been done.

Access and preparation

You agree to give our engineers safe access on the agreed date, and to tell us about anything relevant we could not reasonably see at the survey, such as buried services, asbestos or a structural issue. Where a job cannot proceed on the day for a reason within your control, we may charge a re-visit fee.

Payment

Fixed-price packages bought through this website are paid in full at the checkout. Work quoted after a survey is payable on completion unless agreed otherwise in writing. We are not currently registered for VAT, so no VAT is charged and every price shown is the total payable. Title to the equipment passes to you once payment has cleared.

Changing or cancelling a booked fitting

To change or cancel a fitting you have booked, ring us with your order reference as soon as you can. This does not affect your statutory cancellation rights above.

Guarantee

Every installation carries a two-year guarantee on parts and labour from the date of completion. The guarantee covers faults in the equipment we supplied and in our workmanship. It does not cover accidental damage, misuse, alterations by others, power surges, or faults caused by your broadband or your own network.

What the system does and does not do

A security system reduces risk. It does not eliminate it, and we do not warrant that it will prevent a break-in or a loss. Remote viewing and push alerts depend on your internet connection and on services outside our control.

Your responsibilities as a system owner

If your cameras capture anything beyond your own property boundary, you have obligations under UK data protection law, including displaying a sign and responding to requests for footage. We will advise on this at the survey but the responsibility is yours.

Liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability is limited to the value of the contract.

Complaints and law

Ring 01924 793 484 or email info@spotlightsecurityuk.com and we will deal with it directly. These terms are governed by the law of England and Wales.

Last updated September 2026.